Every report is read by a person, not a bot. We review urgent safety reports within 24 hours and everything else within 2 business days, and we act in line with our Community Guidelines.
We may reply if we need a little more context. To protect everyone's privacy we cannot always tell you the outcome, but nothing you report is ignored. We only escalate on a pattern - one awkward moment is not a case file - and serious safety matters skip straight to removal or a ban. Every decision can be appealed by replying to the email about it.