Troubleshooting & devices
Most hiccups are a camera, mic, or browser setting. This section walks through the quick checks, in order, so you can get back to focusing.
- My camera or mic is not workingCheck the browser’s camera/mic permission, close other apps using it, and pick the right device.
- The wrong camera opens on my phoneSessions open with the front camera; if it sticks to the back, pick the front one in the device menu.
- People can’t hear meCheck you are unmuted, that focus-time auto-mute is not on, and that the right mic is selected.
- I can’t hear the music or chimesBrowsers block sound until you interact - click anywhere once, and check your personal music toggle.
- Which browsers and devices work?A modern browser on a computer or phone. Some extras (backgrounds, sharing music) need Chrome or Edge.
- Why did the session open in a new window?On a computer the room opens in its own window so your camera stays put while you browse.
- Session times look wrongTimes follow your device timezone; set a specific one in Settings → Account if needed.
- Why can’t I join the room yet?The room opens shortly before the start; until then the session page shows a countdown.
- There’s no Join buttonYou need a booking to join. Save your spot first, or the session may be full or ended.
- I got disconnected mid-sessionIt usually reconnects on its own; if not, rejoin from the session page - your spot is kept.
- I’m not getting emailsCheck spam, confirm the toggle is on in Settings → Notifications, and check the right address.
- How do I report a bug or problem?Send us feedback from Settings → Contact us, or email hello@taskparty.co.
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